All long-term care (LTC) facilities should outline specific business goals, ensuring they are consistently improving their practices and patients are receiving the best, most efficient care.
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All long-term care (LTC) facilities should outline specific business goals, ensuring they are consistently improving their practices, but goals only matter if you’re tracking the right numbers. Here are five KPIs that give facility leadership a clear read on operational and clinical health, with a particular eye toward where pharmacy partnership plays a role.
- Medication error rate: This is the clearest signal of how well your medication management processes and your pharmacy partner’s systems are working together. Tracking errors by type (wrong dose, wrong time, omission) helps pinpoint where process breakdowns are happening.
- Hospital readmission rate: A meaningful share of readmissions from LTC settings trace back to medication-related issues. Tracking this KPI alongside your pharmacy partner’s transition-of-care support can reveal whether medication reconciliation at discharge and admission is doing its job.
- Survey deficiency trends: Rather than treating each survey as an isolated event, track deficiency categories over time. Recurring citations in medication management or documentation often point to a systemic gap your pharmacy partner can help close.
- Staff time spent on medication-related tasks: Nursing time is one of your most constrained resources. Tracking how much of it goes to pharmacy-related administrative work helps quantify whether your current pharmacy setup is reducing burden or adding to it.
- Cost per resident day for pharmacy services: The cheapest option per unit isn’t always the lowest total cost once you factor in error-related costs, staff time, and readmission risk, but it’s a necessary baseline for evaluating financial value.
Tracking these five KPIs consistently gives facility leadership an evidence-based view of where pharmacy partnership is helping and where it might be falling short. If you’d like help benchmarking your facility against these KPIs, or want to talk through how Omnicare’s services are designed to move the needle on each one, request a consultation with our team.
