A Partnership Built on Trust, Service and Clinical Excellence
After briefly transitioning to another pharmacy provider, Bethesda Health Group returned to Omnicare for the dependable partnership, comprehensive clinical support, and compassionate service their teams valued for more than a decade.
For more than ten years, Bethesda Health Group partnered with Omnicare to support residents across six skilled nursing and two assisted living communities in the St. Louis area. In early 2025, Bethesda made the difficult decision to transition to another pharmacy provider.
Just months into the change, Bethesda realized key elements of support were missing, including trusted relationships, responsive service, and the comprehensive clinical expertise their teams had come to rely on. In October 2025, Bethesda officially returned to Omnicare.
Their decision underscores the value of strong partnerships, consistent communication, and a pharmacy team committed to delivering both operational and clinical excellence.
* Pictured here is the Omnicare St. Louis team that celebrated Bethesda’s return.
Relationships
That Last
When Bethesda reached out about returning, Omnicare quickly coordinated across account management, sales, and pharmacy operations to support a seamless re-onboarding experience.
Throughout Bethesda’s transition, Omnicare maintained a supportive and collaborative approach. Tom Gerwel, Manager of Account Management at Omnicare, remained closely connected with Bethesda stakeholders, ensuring the organization always had a trusted point of contact and a responsive partner ready to help.
Comprehensive
Clinical
Support
Bethesda identified several Omnicare capabilities they deeply missed during the transition, including Omniview and the high-touch clinical support provided by Omnicare consultant pharmacists. The return of trusted Omincare consultant pharmacists Joe Harmon and Carolyn Curran were especially meaningful for Bethesda’s teams, reinforcing the importance of continuity, expertise, and personalized support in long-term care pharmacy services.
Omnicare’s combination of clinical resources, technology solutions, and dedicated pharmacy teams helped restore confidence and operational stability across Bethesda’s communities.
Professionalism
That Makes an
Impact
One of the most important factors in Bethesda’s return was the professionalism and kindness demonstrated by Omnicare throughout the transition process. Rather than reacting defensively during a difficult business moment, Omnicare focused on collaboration, respect, and supporting the customer’s needs. That approach left a lasting impression on Bethesda leadership and reinforced the strength of the relationship built over many years.
The experience serves as a powerful reminder that trusted partnerships are built not only on capabilities and services, but also on how teams show up for customers when challenges arise.
Learn how Omnicare builds trusted partnerships through compassionate service, clinical expertise, and responsive support.